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FAQ

General Questions

How do I contact you?

You can email us at info@bortox.com or call to Toll Free Number: 1-844-267-8699

Where are you located?

We’re located in Houston, Texas, USA

What forms of payment do you accept?

We accept all major credit cards, Amazon payments, as well as Paypal.

How do I cancel an order?

Write us as soon as possible at info@bortox.com. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at info@bortox.com or call us to Toll Free Number: 1-844-267-8699. Once something has shipped, we can no longer make changes to your order.

Shipping

How do I contact you?

You can email us at info@bortox.com or call to Toll Free Number: 1-844-267-8699

Where are you located?

We’re located in Houston, Texas, USA

What forms of payment do you accept?

We accept all major credit cards, Amazon payments, as well as Paypal.

How do I cancel an order?

Write us as soon as possible at info@bortox.com. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at info@bortox.com or call us to Toll Free Number: 1-844-267-8699. Once something has shipped, we can no longer make changes to your order.

What is your Shipping Policy?

Shipping Policy

All orders are shipped within 24 hours after payments received.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

*We do our best to find best shipping method by Bortox policy.

Returns/Exchange

How do I contact you?

You can email us at info@bortox.com or call to Toll Free Number: 1-844-267-8699

Where are you located?

We’re located in Houston, Texas, USA

What forms of payment do you accept?

We accept all major credit cards, Amazon payments, as well as Paypal.

How do I cancel an order?

Write us as soon as possible at info@bortox.com. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at info@bortox.com or call us to Toll Free Number: 1-844-267-8699. Once something has shipped, we can no longer make changes to your order.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please fill the return form below or email info@bortox.com to request a refund and we will assign you a tracking #. We will pay for return shipping, you can use 30 days money back guarantee for all items that you buy from Bortox.

Mail your returned item to:
BORTOX PREMIUM SECURITY SYSTEMS SUPPLIER AND INSTALLER

Returns Department Tracking
2777 Briargrove Dr # 836
Houston,TX Zip: 77057

Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 0% restocking fee. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Reunds

Please allow 7 to 15 business days for refunds and refunds will be on your original payment method.

NEED SUPPORT

Hotston,Tx
1-844-267-8699