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SHIPPING & RETURNS

Shipping Policy

All orders are shipped within 24 hours after payments received.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

*We do our best to find best shipping method by Bortox policy.

Returns, Refunds, and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

         1. Please fill the return form below or email info@bortox.com  to request a refund. you can use 30 days money back guarantee for all items that you buy from Bortox.
  1. Mail your returned item to:

BORTOX PREMIUM SECURITY SYSTEMS

Returns Department Tracking
1700 Seaspray Ct

# 1177
Houston,TX  Zip: 77008

  1. For fast refund process Include in your package original receipt copy.

Exchanges

If your item is in like new condition, you may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Refunds

Please allow 7 to 15 business days for refunds and refunds will be on your original payment method.

Return form

Your Name (required)

Your Email (required)

receipt number or order number

Return reason

Your Message